Privacy Policy

At kx18, we are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in clear, plain language how we collect, store, use, and protect personal information when you visit kx18.pro or use any of our gaming services, including cricket betting, live casino, slots, and fish arcade games.

By accessing or using kx18, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This policy applies to all users based in Bangladesh and any other jurisdiction from which our platform is accessed. We encourage you to review this document periodically, as it may be updated to reflect changes in our services or applicable regulations.

1. Information We Collect

When you register or interact with kx18, we may collect certain categories of personal and technical information. This information is collected directly from you or automatically generated during your use of our platform. The categories of data we collect include:

• Identity data: full name, date of birth, and a government-issued ID number (required for KYC verification).
• Contact data: email address and mobile phone number (used for account authentication and transaction alerts).
• Financial data: deposit and withdrawal transaction records linked to your bKash, Nagad, Rocket, Upay, Visa, or Mastercard accounts.
• Technical data: IP address, browser type, device identifiers, operating system, and session duration collected automatically.
• Usage data: game history, betting patterns, login timestamps, and platform navigation activity.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data. All data collection on kx18 is purpose-limited and kept to the minimum necessary to provide our services securely.

2. How We Use Your Information

kx18 uses your personal data solely for legitimate operational, security, and compliance purposes. We do not sell, rent, or trade your information to third parties for marketing purposes. Specifically, your data is used to:

• Create and manage your kx18 account, verify your identity (KYC), and authenticate your login sessions.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment partners.
• Deliver personalised bonus offers, promotional content, and game recommendations based on your activity on the platform.
• Detect and prevent fraudulent activity, unauthorised access, money laundering, and other security threats.
• Comply with applicable laws, respond to regulatory enquiries, and maintain audit records as required.

3. Data Security

kx18 implements industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transfers between your device and our servers, ensuring that sensitive information such as payment credentials and account details remain private at all times.

Internally, access to user data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage all users to choose strong passwords and keep their login credentials confidential.

4. Sharing of Information

kx18 does not sell or rent your personal information to third parties. We may share limited data only with the following categories of trusted partners, strictly for operational purposes:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process transactions you initiate.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar studios — to authenticate your session and deliver game content.
• Regulatory or law enforcement authorities: only when required by applicable law, court order, or to protect the rights and safety of our users.

Any partner receiving your data is contractually bound to use it only for the specified purpose and to maintain appropriate security standards. We do not permit third parties to use your data for their own independent marketing or business purposes.

5. Cookies and Tracking Technologies

kx18 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, keep you logged in securely, and analyse platform performance. Cookies are small text files placed on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can configure your browser settings to refuse all or some types of cookies, or to alert you when a cookie is being set. Please note that disabling essential cookies may affect the functionality of your kx18 account, including login and payment features. Analytics and marketing cookies are non-essential and may be disabled without affecting core account functions.

6. Your Rights

As a kx18 user, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: you may request correction of any inaccurate or incomplete data.
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit how we use your data in specific circumstances.

We will respond to all verified data rights requests within 30 days. Identity verification may be required before we fulfil any request to protect against unauthorised access to your account data.

7. Data Retention

kx18 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law or regulatory obligation. Specifically, financial transaction records are retained for a minimum of five years in accordance with standard anti-money-laundering requirements. KYC documents are retained for the duration of your account plus five years.

When your data is no longer required, we securely delete or anonymise it using procedures that make recovery impossible. You may request early deletion of your data (right of erasure) at any time, though certain legal holds may prevent full deletion of financial records before the legally mandated retention period expires.

8. Third-Party Services

Our platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, Netent, Microgaming, and Ezugi. These providers may independently collect technical data such as your IP address and session identifiers in order to deliver their game content. Their data practices are governed by their own respective privacy policies, which we encourage you to review separately.

kx18 is not responsible for the privacy practices of third-party providers. We recommend that you familiarise yourself with each provider's privacy notice if you have concerns about how they handle your data. We vet all providers for security compliance before integrating their services into kx18.

9. Protection of Minors

kx18 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. During account registration, all users are required to confirm that they meet the minimum age requirement, and KYC verification is used to validate this where required. If we become aware that personal data has been collected from an individual under the age of 21, we will delete that data immediately and close the associated account. Parents and guardians are encouraged to make use of parental control tools on their devices to prevent access to gambling platforms by minors.

10. Changes to This Privacy Policy

kx18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of kx18 after any such changes are posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may contact us to request deletion of your account and associated data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by kx18, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]